One of the first things that needed improvent after I returned to the team was the Pipeline. It was no longer fillfilling user needs.
It was really challenging to fit all lanes and other required information on one screen. To achieve this, I came up with a pattern of collapsible lanes. The page layout was fluid, so when the lanes were collapsed, remaining lanes took over the freed-up space.
As any corporate of software, the CRM needed ability to manage users and their permissions. The UX protoype below demonstrates this functionality.
System feedback improvement
Another point of improvement was the feebdack that the product was providing to user actions. It was hard to understand if the page was loading or broken. Success and error messages were also not handled well. Below is a prototype that aimed to improve this.
Another important feature for any CRM is ability to import data in bulk, because entering data about new leads manually is time consuming. Below is a UX prototype of this functionality.